Frequently Asked Questions

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What is RFP360.ai?

RFP360.ai is a secure, AI-powered platform that helps organizations manage the full RFP lifecycle in one place. It supports everything from drafting and issuing RFPs to collecting responses, evaluating vendors, documenting decisions, and maintaining audit-ready records. The platform is designed to reduce manual effort while preserving control, transparency, and governance throughout the process.

Why do organizations adopt RFP360.ai instead of using documents and spreadsheets?

Many procurement teams start with documents and spreadsheets because they are familiar, but over time those tools create fragmentation, version confusion, and audit risk. RFP360.ai replaces disconnected files and inboxes with a structured system that enforces consistency, captures decision history automatically, and makes collaboration manageable—especially when multiple reviewers or departments are involved.

Who inside an organization typically uses RFP360.ai?

RFP360.ai is used by procurement teams, sourcing managers, legal reviewers, finance stakeholders, technical evaluators, and executive approvers. Each group interacts with the platform differently, based on their role and responsibilities. Permissions ensure that users only see and edit what is relevant to them, while still maintaining a complete record of the overall process.

Is RFP360.ai meant for buyers, suppliers, or both?

RFP360.ai supports both buyers and suppliers across government, SLED (State, Local, and Education), and private sector opportunities. Suppliers can create their own accounts, discover relevant opportunities, and submit proposals independently. Buyers, whether in the public or private sector, manage the RFP process by defining the structure, requirements, evaluation criteria, and visibility rules. Suppliers can engage with RFPs they are invited to or are eligible for, whether those opportunities come from government agencies, educational institutions, or private enterprises. This collaborative platform allows both buyers and suppliers to participate in a streamlined RFP process, while suppliers can initiate their engagement by creating and submitting proposals based on the opportunities available to them

Does RFP360.ai require us to change how our procurement process works?

No. RFP360.ai is intentionally flexible so it can align with your existing procurement policies and approval structures. Teams configure workflows, scoring logic, and permissions to match their current process rather than being forced into a predefined model. Many organizations use the platform to formalize what they already do, not reinvent it.

How does RFP360.ai support fairness and consistency in evaluations?

The platform enforces consistent criteria and scoring logic across all vendors. Reviewers evaluate responses within the same structured framework, which reduces subjective drift and accidental bias. This is particularly important in government and regulated procurements where consistency and defensibility matter.

How does AI help without compromising procurement integrity?

AI in RFP360.ai is designed to assist, not decide. It helps evaluators by identifying gaps, inconsistencies, and potential risks in supplier responses, and by summarizing large volumes of information. The AI never overrides human judgment or automatically awards contracts. Every insight is advisory and operates within the rules defined by the procurement team.

Can we explain AI-assisted decisions during audits or reviews ?

Yes. One of the core design principles of RFP360.ai is explainability. AI-generated insights are traceable back to the underlying responses and criteria. Since final scores and awards are always made by humans, organizations can clearly document how decisions were reached, including what AI surfaced and how reviewers interpreted it.

Can multiple reviewers work independently without influencing each other?

Yes. Reviewers can score responses independently, based on their assigned sections or expertise. Scores and comments are consolidated only when appropriate, which helps preserve independent judgment while still producing a unified evaluation outcome.

How does RFP360.ai handle supplier questions and clarifications?

All supplier questions and clarifications are handled within the platform. This creates a single, documented communication channel that ensures all vendors receive the same information and prevents off-platform conversations that could introduce risk or inconsistency.

Is RFP360.ai suitable for high-value or complex RFPs?

Yes. RFP360.ai is specifically designed for complex, multi-stakeholder RFPs involving technical, commercial, and compliance reviews. The platform scales well from small sourcing events to large, multi-phase procurements that require detailed documentation and coordination.

How is sensitive procurement data protected?

RFP360.ai uses enterprise-grade security controls to protect sensitive data. All data is encrypted in transit and at rest, access is governed by role-based permissions, and system activity is logged continuously. These controls are designed to meet the expectations of enterprise IT and government security teams.

What happens to our data when AI features are used?

Your data remains fully under your control. RFP360.ai does not sell customer data and does not use customer content to train public or shared AI models. AI processing is limited to supporting your organization’s workflows within a secure, isolated environment.

Is our data shared across customers or tenants?

No. Each customer environment is logically isolated. Data from one organization is never visible to another, and suppliers only see information related to the specific RFPs they are participating in.

Does RFP360.ai store or retain data after an RFP is complete?

Yes, unless you choose otherwise. Many organizations retain RFP records for audit, compliance, or historical analysis purposes. RFP360.ai allows you to maintain structured archives so past decisions, evaluations, and communications can be retrieved when needed.

Is RFP360.ai compliant with security and regulatory standards?

RFP360.ai is designed to align with enterprise and public-sector security expectations. SOC 2 compliance is currently in progress, and ISO 27001 alignment is planned. The platform architecture supports compliance with data protection and audit requirements commonly expected in regulated environments.

Where is RFP360.ai hosted?

RFP360.ai is hosted on secure cloud infrastructure with monitoring, redundancy, and modern security controls. As a SaaS platform, it does not require on-premise installation and is accessible securely through a web browser.

How long does it take to get started?

Most organizations can begin using RFP360.ai quickly. Initial setup focuses on configuring workflows, templates, roles, and evaluation criteria. Many teams start with a pilot RFP to validate fit before expanding usage.

What kind of training or onboarding is provided?

Onboarding is guided and practical. The focus is on helping your team understand how to use the platform effectively within your existing process. Training is designed for procurement professionals, not just technical users.

What if our organization is cautious about adopting AI?

That’s common. RFP360.ai allows teams to control how and when AI is used. You can start with basic workflow automation and introduce AI-assisted features gradually, once stakeholders are comfortable and governance requirements are satisfied.

What happens if we decide to stop using the platform?

Your data remains yours. RFP360.ai supports data access and export so organizations are not locked in or left without their records.

How do we evaluate whether RFP360.ai is the right fit?

Most organizations begin with a demo or walkthrough focused on their specific procurement needs. This allows stakeholders from procurement, IT, and compliance to assess fit before committing.

How do we get started?

You can request a demo or contact the team to discuss your use case. The goal is to make sure the platform aligns with your procurement process, security expectations, and organizational goals before moving forward. If you prefer to explore on your own, you can also start a 7-day free trial to see how RFP360.ai works in practice.

How is RFP360.ai priced?

RFP360.ai offers a range of pricing options depending on how you plan to use the platform and what your team needs. You can choose a pay-per-RFP option, a monthly subscription plan for suppliers, or a monthly subscription plan for buyers and procurement teams, with more advanced enterprise options available on request. These plans are designed to be transparent so you only pay for what you use, and there are no hidden fees.

What is the Pay-Per-RFP plan?

If your team only responds to RFPs occasionally or you want to test the platform without a subscription, you can choose the Pay-Per-RFP plan, where you pay a one-time fee of $100 per RFP. This gives you access to core response capabilities like the AI-powered proposal generator, guided submission portal, basic templates, and a small content library to store reusable answers.

What does the Supplier Pro plan include?

For suppliers or proposal teams that respond regularly, RFP360.ai offers the Supplier Pro plan at $399 per month. This plan allows up to three users and includes more advanced features such as the Go/No-Go decision matrix, AI-driven drafting from your content library, a centralized knowledge hub for unlimited Q&A and attachments, dynamic proposal building with branded outputs, proposal analytics, AI content intelligence, and advanced security controls.

What is the Buyer Intelligence plan?

For procurement teams, government agencies, or enterprises that issue and evaluate RFPs on an ongoing basis, the Buyer Intelligence plan is available at $499 per month. This plan supports up to five users and includes a dynamic RFP builder, automated approval workflows, an AI evaluation engine with outlier detection and compliance checks, dashboards for scoring and supplier comparison, procurement analytics, collaborative evaluation tools for multiple reviewers, and governance features like version history and audit trails.

Are there enterprise or custom pricing options?

Yes. In addition to the standard plans, RFP360.ai offers custom enterprise plans for organizations with unique needs, higher volume sourcing, specialized integrations, enhanced security requirements, or dedicated support and onboarding. Enterprise plans are priced based on your specific needs, so you would request a personalized quote to determine the best fit for your organization.

Is there a free trial?

Yes. RFP360.ai offers a free trial so you can explore the platform before committing to a subscription. This allows you to experience key features in a practical setting and understand how they fit into your procurement or proposal workflows before making a decision.

What happens after a free trial ends?

At the end of your free trial, you can choose to continue with one of the paid plans, request a demo for a more guided walkthrough, or pause and return later if you decide the platform isn’t the right fit at that time. There’s no obligation to subscribe immediately at the end of the trial.

Do users pay per seat or per plan?

With the subscription plans, pricing is structured around the plan level rather than per individual seat in a way that penalizes collaboration. The Supplier Pro plan includes up to five user seats and the Buyer Intelligence plan includes up to five user seats. If your organization needs more users or additional seats, enterprise options can be discussed.

Are there any setup fees or hidden costs?

Pricing for each plan is presented clearly on the website and there are no hidden fees built into the standard plans. If your organization opts for custom enterprise features, advanced integrations, or dedicated onboarding and support, fees may be discussed as part of the customized quote. These are always outlined transparently before you commit to a plan.

Are there any setup fees or hidden costs?

Pricing for each plan is presented clearly on the website and there are no hidden fees built into the standard plans. If your organization opts for custom enterprise features, advanced integrations, or dedicated onboarding and support, fees may be discussed as part of the customized quote. These are always outlined transparently before you commit to a plan.

How does RFP360.ai use AI?

RFP360.ai uses AI to help teams work more efficiently, not to replace human judgment. The AI assists with tasks like reviewing responses for completeness, highlighting inconsistencies, summarizing long proposals, and helping suppliers draft responses based on their own approved content. All final decisions, evaluations, and awards remain fully controlled by your team.

Does the AI make decisions on our behalf?

No. RFP360.ai does not make award decisions or automatically select vendors. AI is used only to surface insights and reduce manual effort. Procurement teams define the rules, control the scoring, and make all final decisions. The platform is designed to support professional judgment, not override it.

Can we choose how much AI is used?

Yes. AI features are optional and configurable. Teams can decide when and where to use AI assistance, and they can start with basic workflow automation before enabling more advanced AI features. This allows organizations to adopt AI at their own pace and comfort level.

What happens to our data when AI is used?

Your data always remains your data. RFP360.ai does not sell customer data and does not use your RFP content to train public or shared AI models. AI is applied only within your organization’s environment to support your specific workflows. Data is not reused or shared outside your account.

Is our data shared with other customers or vendors?

No. Each customer’s data is kept separate and isolated. Buyers and suppliers only see information they are explicitly permitted to access within a specific RFP. There is no visibility across customers, and data is never shared between organizations.

Where is our data stored?

RFP360.ai is hosted on Amazon Web Services (AWS), a secure and reliable cloud platform. We follow industry-leading security standards and are SOC-2 compliant, ensuring that your data is processed and stored in a highly secure environment with modern safeguards in place to prevent unauthorized access. Your data’s privacy and protection are our top priority.

How does RFP360.ai protect sensitive information?

RFP360.ai follows industry-standard security best practices to protect procurement and proposal data. All data is encrypted both at rest and in transit. The platform uses role-based access controls to ensure users can only access information relevant to their role, and all system activity is logged to support accountability and audit requirements. RFP360.ai is hosted on secure AWS infrastructure and is SOC 2 compliant, helping ensure strong data protection, integrity, and availability at all times.

What if our organization is cautious about using AI?

That’s completely normal. RFP360.ai allows teams to use the platform without relying heavily on AI features. You can adopt AI gradually, use it only for specific tasks, or focus primarily on workflow and governance benefits. The platform supports conservative adoption as well as more advanced use cases.